Privacy Policy – Last Updated 10/23/2026
What information do we collect?
We collect information from you when you subscribe to our newsletter, fill out a form or submit property information.
We may collect information about your computer, including your IP address, operating system and browser type using Google Analytics, this is to improve browsing for everyone and does not identify any individual. You can learn more about how data is collected with Analytics here.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. We transfer information about you if SoldFast is acquired by or merged with another company. In this event, SoldFast will notify you before information about you is transferred and becomes subject to a different privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Information gathered in the SMS campaign will not be shared with Third Parties or Affiliates for Marketing Purposes. Text messaging opt-in data and consent will not be shared with any third parties, except providers that deliver our text messages.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Remarketing
SoldFast also may use 3rd party vendor re-marketing tracking cookies, including but not limited to the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Facebook and Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third-party services). These companies may deliver ads that might also place cookies and otherwise track user behavior.
For example, we may use Google’s “remarketing” service to target our ads to you based on your prior use of the Site when you visit on other sites in Google’s content network.
This website may use Google AdWords
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the SoldFast website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.”
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Personal, Financial, And Property Information
Our company is a real estate services firm that may require you submitting certain information so we can help you in your situation. This information may include your contact info, information about your property, or even in some cases financial information needed to help us analyze your property and situation. This information is for our use only and will not be shared with outside parties unless as required to help us help you solve your real estate situation.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
SoldFast Application and Dotloop Integration
This Privacy Policy applies to personal information collected through SoldFast’s website, proprietary customer relationship management system (CRM), application, and connected integrations, including Dotloop. This section supplements the rest of our Privacy Policy and governs information processed through the Dotloop integration.
Information We Access
When an authorized user connects a Dotloop account to SoldFast, we access information within the permissions granted. Depending on the transaction and features used, this may include account and profile details; participant names and contact information; property information; transaction details, dates, and status; and transaction documents and their contents.
We also send information from our internal CRM to Dotloop to create and update transaction records.
How We Use Information
We use integration information to create and update Dotloop loops, add and update contacts and participants, synchronize transaction information and status, and upload and download transaction documents.
The integration allows our team to manage transactions from our internal CRM and use CRM fields to populate Dotloop, reducing duplicate data entry. We also use transaction information to verify closing data, match accounting records, support audits, and maintain property and transaction history.
Access, Service Providers, and AI Assistance
Access to integration information is limited to authorized people involved in the transaction or supporting its administration, accounting, and recordkeeping.
Our systems are hosted on Amazon Web Services (AWS). We also use AI agents, primarily powered by Anthropic’s Claude, for limited internal tasks such as verifying closing data and matching accounting records. Relevant portions of transaction information may be provided to these services for those tasks. Information submitted to an AI service is also subject to the applicable provider’s terms and our service arrangements.
We may disclose information when required by law or as otherwise described in this Privacy Policy.
Authorization and Disconnection
The Dotloop connection is established through Dotloop’s authorization process. To request disconnection or assistance revoking access, contact support@soldfast.com.
Revoking access prevents future access through that connection. It does not automatically delete information previously imported into SoldFast’s systems or records maintained in Dotloop.
Data Retention and Deletion
SoldFast retains transaction-related documents for at least seven years for audit and recordkeeping purposes. After that period, we continue to retain property and transaction records to maintain historical records unless we receive a valid deletion request.
To request access to, correction of, or deletion of personal information held by SoldFast, contact support@soldfast.com. We review deletion requests in light of our retention requirements and applicable obligations. Records may be retained where necessary for an audit, legal obligation, ongoing dispute, or other applicable recordkeeping requirement.
Requests concerning records maintained by Dotloop should also be directed to Dotloop or the applicable account owner.
Security
Integration information is stored on a private server hosted on Amazon Web Services (AWS). Access is restricted to authorized users and protected by passwords and multi-factor authentication (MFA).
Contact Us
For questions about the integration or how SoldFast handles your information, email support@soldfast.com or call 855-276-5332.
Terms of service Regarding Text Messages
Introduction
- These Terms govern the “Appt Scheduling” program by Sold Fast, LLC.
Program Description
- “Appt Scheduling” streamlines appointment processes. Our company SoldFast LLC uses SMS primarily for conversation purposes between customers and employees after they have reached out to us and provided consent. Types of communication include appointment scheduling, confirmation, and post-sale follow-up.
Message Frequency and Rates
- Expect up to 3 messages per week, not including replies. Message and data rates may apply.
Opt-Out Policy
- Reply “Stop” to opt out at any time.
Help Policy
- Reply “help” to any text messages for additional support.
- You may email support@soldfast.com for email support.
- You may call 855-276-5332 for phone support.
Two-Way SMS Messaging
- This program uses two-way SMS.
Privacy and Data Security
- Your data is secure and not sold.
Support and Assistance
- Contact Support@Soldfast.com or call 855-276-5332.
TCPA Compliance
- We adhere to TCPA regulations and send messages only to users who have opted in online or on recorded calls.
User Consent
- Participation indicates consent to receive SMS messages.
Liability Limitations
- Not liable for delays or non-delivery of messages.
Warranty Disclaimer
- Services are provided “as is.”
Indemnification
- Users indemnify the Company against related claims.
Severability
- If parts of these terms are unenforceable, the rest remains effective.
Changes to Service
- We may modify the service or terms.
Governing Law and Jurisdiction
- Governed by laws in the state of Iowa.
Acceptance of Terms
- Subscribing implies acceptance of these terms.
Contacting Us
If there are any questions regarding this privacy policy you may contact us with the information on our contact page.
SoldFast
Clive, IA